About us
Unparalleled standards of excellence
Established in 2011, Primary Water Solutions are water hygiene and treatment experts. Led by some of the most professional people in the field of legionella and compliance, we specialise in consultancy, legionella risk assessments, water treatment, monitoring, and training on all aspects of water hygiene and legionella control.
Primary Water Solutions has been built on delivering the highest standards of service while offering optimal value. As experienced consultants specialising in water hygiene and treatment, we adhere strictly to the regulations set by the Health and Safety Executive (HSE), Approved Code of Practice (ACOP L8), Legionella Control Association (LCA), and other pertinent standards and guidelines. With our accreditations including Safe Contractor approval and Cyber Essentials certification, our customers can trust that our services are executed with unparalleled standards of excellence, professionalism, and diligence.
Our history
Primary Water Solutions was created
Legionella Control Association Registration
Achieved CHAS Health and Safety Accreditation
First Tender Win for a Local Authority
Mark Viner joined the team to expand the water hygiene services
First large hospital tender win
Legionella Control Association Registration updated with additional services: Clean and Disinfection, Legionella Analytical Services
Mike Dent appointed onto the Legionella Control Association Management Committee
Moved to our bigger premises in 1 Domery Works
Won our first steam boiler and cooling tower contract and first significant pre-treatment water engineering installation
Legionella Control Association, further update of additional services that include evaporative water-cooling services and plant and equipment, making a full suite of services
Cyber Essentials certification achieved
Our core values
Proactive
At Primary Water Solutions, we believe in taking a proactive approach to meet our customers’ needs. We don’t just wait for issues to arise, instead, we actively engage with our customers to understand their specific requirements. By anticipating their needs and potential challenges, we can deliver the correct service efficiently and effectively. Our proactive stance ensures that our clients are always one step ahead, with solutions that prevent problems before they occur, saving time and resources in the long run.
Adaptive
Flexibility and responsiveness are at the heart of our adaptive approach. We recognise that every customer and project is unique, with distinct requirements and challenges. That’s why we tailor our services to fit each situation perfectly. We listen carefully to customer feedback, adapting our strategies and methods accordingly. This commitment to adaptability means we can provide the right service to meet the specific requirements of each customer, ensuring optimal outcomes and satisfaction.
Supportive
Support is a cornerstone of our operations at Primary Water Solutions. We offer comprehensive technical support to our customers, drawing from our extensive knowledge and experience in the industry. Our team provides guidance, reassurance, and technical expertise, helping customers navigate complex issues with confidence. Whether it’s through troubleshooting, advice, or hands-on assistance, our supportive approach ensures that our customers always have a reliable partner to turn to, fostering long-term relationships built on trust and excellence.
Speak to a member of our team today
To take advantage of our unbiased expertise in developing every area of water hygiene, water treatment and control, from consultancy, risk assessment, ongoing maintenance through to training, contact us today.
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