Meet The Team

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Michael Dent M.W.M.Soc (Snr)

Compliance Director

Mike founded Primary Water Solutions in 2011 with a clear vision: to provide clients with a more personal, responsive service than that typically offered by larger organisations within the water industry. Since then, he has established himself as a respected leader in water safety, known for combining technical expertise with a strong commitment to regulatory compliance and best practice across the UK.

With over 25 years of experience in water hygiene and treatment, Mike brings a proven track record in key account management, customer satisfaction, and strategic relationship development. His commercial insight, coupled with a practical and innovative approach to problem-solving, has earned him a reputation as a trusted advisor within the water safety sector.

In his role as Principal Water Safety Consultant and Authorising Engineer, Mike has successfully led complex water safety projects for high-profile clients across a wide range of sectors, including industrial, healthcare, residential, and commercial environments. His core expertise includes conducting comprehensive Legionella risk assessments, developing corporate water safety policies, carrying out annual compliance audits, and delivering specialist Legionella training.

Mike’s work is firmly aligned with current UK standards and guidance, including BS 8580-1:2019, BS 8680:2020, HSG274 Parts 1–3, and the L8 Approved Code of Practice (ACoP L8), ensuring that clients receive advice and solutions that meet the highest levels of safety and compliance.

Mark Viner, MWMSoc, IOSH

Operations Director

Mark brings over 20 years of experience in the water hygiene and treatment industry, with a strong focus on compliance and operational performance. As an accomplished manager, he has a proven track record in overseeing water hygiene contracts and ensuring adherence to ACoP L8 guidelines across a wide range of water systems.

He has successfully led teams of risk assessors and environmental monitoring technicians, consistently delivering high standards of safety and compliance. Mark is responsible for producing detailed technical reports, managing corporate accounts, and building strong, long-term client relationships.

His experience includes water monitoring, tank cleaning, and cooling tower refurbishments in line with HSG274 and BS 8580-1. He is also skilled in water sampling to BS 7592 standards using UKAS-accredited methodologies.

Having progressed into Account and Regional Manager roles, Mark has developed expertise across ACoP L8 and HSG274 Parts 1–3. He provides consultancy, routine monitoring, and Legionella risk assessments aligned with BS 8580-1:2019.

Mark has extensive knowledge of water treatment systems, including cooling towers, steam boilers, closed systems, and secondary disinfection. He has conducted risk assessments across sectors such as healthcare, industrial, residential, commercial, and domestic environments.
He also uses compliance software to support effective monitoring, reporting, and demonstration of regulatory compliance.

Kat Watkins, BSc (Hons) MWM Soc MIHEEM

Head of Compliance & Operations

Kat is an experienced water hygiene professional with over 13 years in the industry, bringing a well-rounded background that spans both office-based and site-based roles. This progression has enabled her to develop strong technical expertise in Legionella risk assessments and compliance with HSG274 and HTM 04-01 across a wide variety of water systems.

Throughout her career, Kat has worked with a diverse client base, including local authority estates, NHS trusts, facilities management providers, and the hospitality sector. She has a proven track record in account management, consistently delivering high standards of service while maintaining strong, professional relationships with clients.

In addition to her water hygiene expertise, Kat has experience in fire risk assessments and has more recently managed a remedial team, overseeing large-scale refurbishment projects and ensuring works are completed efficiently and to a high standard.

As Head of Compliance & Operations at Primary Water Solutions, Kat is responsible for overseeing all aspects of safety, regulatory compliance, and risk mitigation relating to Legionella control. Her role includes developing and implementing robust policies and procedures, ensuring water systems are effectively monitored, tested, and maintained in line with current legislation.

Kat also conducts risk assessments, manages incident reporting, and delivers staff training on best practices. By working closely with external auditors and keeping up to date with evolving regulations, she plays a key role in safeguarding public health and ensuring ongoing compliance.

Our core values

Proactive

At Primary Water Solutions, we believe in taking a proactive approach to meet our customers’ needs. We don’t just wait for issues to arise, instead, we actively engage with our customers to understand their specific requirements. By anticipating their needs and potential challenges, we can deliver the correct service efficiently and effectively. Our proactive stance ensures that our clients are always one step ahead, with solutions that prevent problems before they occur, saving time and resources in the long run.

Adaptive

Flexibility and responsiveness are at the heart of our adaptive approach. We recognise that every customer and project is unique, with distinct requirements and challenges. That’s why we tailor our services to fit each situation perfectly. We listen carefully to customer feedback, adapting our strategies and methods accordingly. This commitment to adaptability means we can provide the right service to meet the specific requirements of each customer, ensuring optimal outcomes and satisfaction.

Supportive

Support is a cornerstone of our operations at Primary Water Solutions. We offer comprehensive technical support to our customers, drawing from our extensive knowledge and experience in the industry. Our team provides guidance, reassurance, and technical expertise, helping customers navigate complex issues with confidence. Whether it’s through troubleshooting, advice, or hands-on assistance, our supportive approach ensures that our customers always have a reliable partner to turn to, fostering long-term relationships built on trust and excellence.

Speak to a member of our team today

To take advantage of our unbiased expertise in developing every area of water hygiene, water treatment and control, from consultancy, risk assessment, ongoing maintenance through to training, contact us today.

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